Shipping policy

Shipping & Delivery Policy

TRZCollectibles is committed to delivering your items securely and efficiently, whether locally or internationally. Please review the following terms related to shipping, processing, and delivery.


1. Local / Domestic Customers (Singapore & Malaysia)

  • Free Delivery:
    We offer free delivery on orders SGD 250 and above within Singapore and Malaysia.

    Note: Free delivery may not apply to certain bulky items or shipments to East Malaysia.

  • Tracking Provided:
    All local / domestic shipments come with tracking details so you can monitor your parcel at any time at your convenient.


2. International / Overseas Customers

  • Worldwide Shipping:
    We ship globally to most countries.

    Exception: We do not currently ship to Ukraine.

  • Shipping Options:
    You may choose your preferred shipping method during checkout.

  • Import Duties & Taxes:
    International customers are responsible for all import duties, taxes, and miscellaneous customs charges. These are not included in the item price or shipping cost.

    TRZCollectibles Pte. Ltd. is not liable for any additional charges incurred during customs clearance.


3. Shipping Fees & Rates

  • Fee Calculation:
    Shipping rates vary based on your location and the actual or volumetric weight (VW) of your items—whichever is greater.
    All item weights are rounded up to the nearest kilogram (kg).

  • Automatic Quotations:
    Shipping costs are automatically calculated at checkout for ready-to-ship items.


4. Packaging & Dispatch

  • Processing Time:
    Orders are securely packed and processed within 7 working days upon payment confirmation.

  • Packing Confirmation:
    You will receive an email notification once your parcel is packed and ready to handed over to our courier partner.

  • Secure Packaging:
    We take extra care to ensure your items are:

    • Safely packed

    • Securely wrapped

  • Shipment Tracking:
    All parcels include tracking numbers. We provide personalized updates for both domestic and international deliveries so you get most updated delivery status on your shipment’s progress.


5. Potential Delivery Delays

  • Public Holidays:
    Deliveries may take longer during peak seasons or public holidays.

  • Remote Areas:
    Addresses located in remote or rural regions may experience delays due to limited transportation availability.


If you have any questions about our shipping procedures, feel free to contact us at 📧 trzcollectibles@gmail.com.