FAQ

General

What Are Pre-Orders?

Pre-orders are advanced orders for the products that will be released at a specific date and time.

Toysremz Collectibles will list the estimated shipping date of all pre-orders on the product page.

What Is The Store Currency?

Our store currency is in SGD.

Do I need to register to buy products?

No, registration is not required to buy products from our store.

How can I create an account?

Just simply click Create an Account at the top right corner of the page.

Which countries does Toyzremz Collectibles ship to?

We ship worldwide. To make sure If we ship to your country, please try our website's check out system to see the shipping fees before purchasing the statue. If the price shows up, that means we can ship to your address.

How can I check the shipping costs to my country?

You are always welcome to try our website's check out system to see the shipping fees before purchasing the statue. Simply follow the steps below:

1. Add the product to your cart,

2. Proceed to the checkout,

3. Type or select the shipping address,

4. The shipping costs will appear on your screen

Toysremz Collectibles Promo Codes

All promotions and offers by Toysremz Collectibles are subjected to a set of terms and conditions, which we reserve the right to change without prior notice, in the best interest of the company.

Promo codes are valid only on the Toysremz Collectibles website and mobile application and are only valid for the stated time frame.

Toysremz Collectibles reserve the right to revoke the usage of promo codes in circumstances deemed as abuse:

  • Suspicious or fraudulent promo code use
  • Code abuse, including promo codes redeemed using multiple accounts or checkouts associated with the same customer or group of customers.
  • Promo codes used in bad faith
  • Additional terms and conditions may be specified in relation to specific promo codes (i.e., duration, discount amount, products covered), and will govern the use and redemption of those vouchers in addition to the terms.
  • Usage of promo codes by resellers will not be tolerated, and Mighty Jaxx reserves the right to cancel any orders that are deemed to display such behavior.


HOW DO I USE MY PROMO CODE?
Simple! Just apply the code during checkout before you proceed to payment! ( manual code )

I CAN'T SEEM TO USE MY PROMO CODE!
Minimum spending: Some promo codes are only applicable with minimum spending. Please ensure that your order meets the requirement!

Validity period: The Terms and Conditions will be made known to you upon you receiving the promo code. Please ensure that you use the promo code within the stated time.

One-time usage: Our promo codes are generated for one-time usage, unless stated otherwise. Hence, if you have already used it once, you will not be able to use it again.

Promo code tied to specific account: Some of the promo code you received may be tied to your account. Please ensure you sign in using the specific account to be able to use it.

For further enquiries on promo codes, you may contact our Customer Support here.

Orders and Payment

When Will My Order Arrive?

PRE-ORDERS
Each pre-order will have their own estimated shipping date.

Once your item is ready to ship, you’ll receive a confirmation email. International shipping typically takes an estimated 3-5 business days. However, please note that some locations, such as DPD shipments to the EU and Pakistan, may take over 7 business days. Shipping times vary depending on the destination and may be impacted by holidays or peak periods.

The timeline stated on the individual product pages do not include any potential customs clearance delay or hold-up due to unforeseen circumstances.

IN-STOCK ITEMS
The processing time for in-stock items is generally 3-5 business days. Once the shipping process is finalized, you will receive a confirmation email. Shipping will take an estimated 7- 14 business days, internationally. Please keep in mind that this may vary due to holidays and/or peak periods.

What Is Causing The Delay?

SHIPPING
We get overwhelmed with orders, especially during the festive season! The usual processing duration may be subjected to changes due to the larger-than-usual volume of orders. But rest assured that we are committed to getting your orders shipped out to you!

CUSTOMS
Where applicable, import and customs duties may be levied when your item crosses the border and is inspected by the customs officer. A small administrative fee may also be raised by the courier to cover the additional cost of processing this charge. Such customs duty and import charges are imposed by your customs authorities and are outside of Toysremz Collectibles’s control. It is the responsibility of the customer placing the order to pay any local import taxes and duties. You are encouraged to pay any import taxes and duties on time, so that we can continue with the delivery of your order to you.