Privacy Policy

TRZCollectibles - Privacy Policy

Last Updated: 25th June, 2025

At ToysRemz Collectibles (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at https://www.trzcollectibles.com (the “Site”) or use any of our products or services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. Please read it carefully.

1. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated “Last Updated” date. We recommend reviewing this page from time to time to stay informed about how we protect your information.

2. Information We Collect

We collect personal information from various sources depending on how you interact with us.

A. Information You Provide to Us

This may include:

  • Contact Details: Name, phone number, email, mailing address.

  • Order Information: Billing/shipping addresses, order details, payment confirmation.

  • Account Credentials: Username, password, security questions.

  • Shopping Activity: Items viewed, added to cart, purchased, loyalty points, gift cards, referrals, reviews.

  • Support Communications: Any details you provide when contacting customer service.

B. Information We Automatically Collect

Using cookies and tracking tools, we may collect:

  • Device type, browser, IP address, time zone.

  • Pages visited, clicks, search terms, interaction data.

  • Referrals and exit pages.

See Section 5 (Cookies) for more.

C. Information from Third Parties

We may receive information from:

  • Shopify, our eCommerce platform.

  • Payment processors, for payment verification.

  • Marketing and advertising partners.

  • Analytics and logistics vendors.

All third-party data is treated in accordance with this policy.

3. How We Use Your Information

We use personal information to:

A. Provide and Manage the Services

  • Process payments and fulfill orders.

  • Create and manage your account.

  • Ship orders and manage returns.

  • Provide customer service and support.

B. Personalize and Improve Your Experience

  • Recommend products and personalize content.

  • Analyze website usage and optimize our Services.

C. Marketing and Promotions

  • Send promotional emails, offers, and news.

  • Show targeted ads across websites.

You can opt out of marketing emails at any time.

D. Security and Fraud Prevention

  • Detect, investigate, and respond to fraud, abuse, or security threats.

  • Maintain the integrity of our systems.

E. Legal Compliance

  • Respond to legal requests and comply with applicable laws.

  • Enforce our terms and protect our rights and others.

4. Sharing Your Information

We may share your personal information with:

Category Examples
Service Providers Shopify, shipping partners, payment processors, customer support tools.
Marketing Partners Email providers, ad networks, social media platforms.
Affiliates For business operations and reporting.
Legal/Compliance Entities If required by law or court order.
Business Transfers In case of merger, sale, or acquisition.

We do not sell or share sensitive personal information without your consent. We have shared identifiers, shopping data, and usage data with advertising partners for marketing purposes over the past 12 months, in accordance with applicable laws.

5. Cookies and Tracking

We use cookies, pixels, and similar tools to:

  • Operate and secure our website.

  • Save your preferences and cart.

  • Understand user behavior and improve your experience.

  • Deliver targeted ads.

You can disable cookies via your browser, but this may affect site functionality.

We recognize the Global Privacy Control (GPC) signal to opt out of data sharing for targeted ads. Learn more at https://globalprivacycontrol.org.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Right Description
Access Request a copy of the data we hold about you.
Correction Update inaccurate or outdated information.
Deletion Ask us to delete your personal data.
Portability Receive your data in a portable format.
Opt-Out Stop targeted ads or data sharing/selling.
Restriction Limit how we use your personal information.
Withdraw Consent Revoke prior consent at any time.
Appeal Challenge a decision regarding your privacy request.

To exercise your rights, contact us at trzcollectibles@gmail.com.

We may need to verify your identity before processing your request. You can designate an authorized agent to make requests on your behalf with proper documentation.

We will never discriminate against you for exercising your privacy rights.

7. Data Retention and Security

We retain personal information as long as necessary to:

  • Fulfill orders and Services.

  • Comply with legal obligations.

  • Resolve disputes and enforce agreements.

We use industry-standard security measures to protect your data. However, no system is completely secure, and we encourage safe online practices.

8. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected a child’s information, please contact us to request deletion.

9. International Users

If you are located outside Singapore, please note that we may transfer, store, and process your information in other countries, including the U.S. and countries with different data protection laws.

For users in the EEA or UK, we rely on:

  • Standard Contractual Clauses (SCCs), or

  • Adequacy decisions approved by the European Commission or UK Government.

10. Third-Party Sites

Our Site may link to external websites. We are not responsible for the privacy or content of those sites. Review their privacy policies before submitting any personal data.

11. Complaints and Contact

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: trzcollectibles@gmail.com