Refund & Return Policy

Refund & Return Policy

Defective or Damage

  1. We offer 14 days of warranty for all product(s) sold by ToysRemz Collectibles that take effect from the day we deliver your order. If the item(s) you received come with manufacturing defects or damage, please contact*1 us within the warranty period.
  2. ToysRemz customer support will be in touch with you upon receiving your notification of defective or damaged items within the next working day. We may require photos as evidence of the parcel and the defective or damaged items. Our customer support will inspect and review the evidence provided by buyers and discuss options in relation to the issues.
  3. Items with manufacturing defects or damage can be replaced or returned for a refund. However, the return shipping fees are at the expense of customers.

*Email, WhatsApp, Facebook Messenger1

Pre-Order Products

  1. Pre-Order deposits are non-refundable and non-transferable.
  2. For customers who paid in full at the pre-order stage, refunds will be made after a deduction of the non-refundable deposit (NRD).
  3. For more details, please refer to our pre-order policy here.

Refunds

  1. All refunds are at the discretion of ToysRemz Collectibles.
  2. Refund will be process within 24 hours for a store credit*2 of the item price*3 or within 7 business days to your financial institution after receiving your return*4 of the manufacturing defects or damaged items. However, the total length of refunds may take up to 14 business days depending on your financial institution.
  3. A full refund will be made ONLY when a production is cancelled by the manufacturer and/or ToysRemz Collectibles is not able to fulfill the pre-order(s) quantity due to limited supply.
  4. Unfortunately, refund & return policy is not applicable to “Change of Mind” initiated by customer(s).

*Store credit in a forms of rewards points2.
*Item price after less any miscellaneous and restocking fees3.
*Return must be in its original condition with no further damages to the product(s) and original packaging4

**Important Things to Note:
  1. Any return of collectibles must be returned in the same condition as how it was delivered to you.
  2. All returns of collectibles must include figures, accessories and its original packaging. Any incomplete return of products may experience delay in refunds.
  3. In the event, we received a returning item that is contrary to the initial reported by you with excessive damage due to improper repacking, it may incur additional fee. Those fees will be deducted from your total eligible refund and it is typically 30% of the product price.